How can we help?

Search by specialty, professional, or city, open the selected profile, and choose an available time. Review modality, address or telehealth, price, and patient details before confirming. If online payment is required, the appointment appears as confirmed after the payment is approved.

Sign in and open My appointments to see status, date, time, modality, payment, and telehealth link when available. If you need to reschedule or cancel and the action is not shown in the dashboard, contact support or the professional with the appointment date.

You can browse help, search specialists, and view public pages without signing in. An account is required to confirm bookings, track appointments, payments, favorites, reviews, and data that must remain protected.

On the login screen, choose password recovery and enter the email used on LuxMed. We will send a reset link when an account exists for that email. Check your spam folder too and request a new link if the previous one expires.

LuxMed separates patient, professional, and admin access to protect data and show only the right tools. If you created the account with the wrong role or need to change access type, contact support using the account email.

Join a few minutes early, use stable internet, choose a quiet and well-lit place, and test your camera and microphone. Keep documents, exams, medication list, symptoms, and questions ready. Clinical decisions and care instructions are defined by the healthcare professional.

Refresh the page, allow camera and microphone in the browser, close other apps using audio or video, and try another updated browser. If it still fails, send support the appointment time, browser, device, and a screenshot of the error message.

When the appointment has an online room, the link appears in the appointment details and may also be sent by email or by the professional. If the appointment is close and you cannot find the link, sign in and check My appointments before contacting support.

Online payments are processed by secure payment providers. LuxMed does not store the full card number. Refunds depend on the professional, operation policy, and appointment status. Contact support with appointment, amount, and reason.

Receipts are associated with the payment in your account when available. Sign in and open the payments area or the appointment details. If you need a specific copy, write to support with date, professional, and the email used for payment.

Projects are actions organized by clinics, teams, or partners, with limited spots and a focus on access. They may be free or offered at a social price. Each project shows modality, location, time, eligibility, and price before registration.

Read the project details, confirm location or link, time, required documents, and instructions sent by the team. Arrive early for in-person care and keep your contact details updated to receive change notices.

No. Some projects are free, while others have a social price or online payment to confirm the spot. The amount and condition appear before confirmation. If in doubt, contact support before completing payment.

Reviews help other patients, but they are reviewed before appearing publicly. Share your experience respectfully and avoid sensitive data, documents, phone numbers, email addresses, or third-party clinical information.

Professionals can track reviews in the dashboard and reply when the tool is available for the profile. Replies must also preserve confidentiality, avoid clinical details, and keep a professional tone.

Sign in as a professional and complete basic details, specialty, license, biography, address, services, prices, and verification documents when requested. A complete profile increases patient trust and reduces questions before booking.

In the professional dashboard, configure care hours, modality, products, blocked dates, and availability. Review the schedule whenever location, vacation, appointment duration, or care policy changes to avoid conflicts with patients.

The finance area shows payments, appointments, cycles, and upcoming payouts when the account is enabled. For discrepancies, send support the period, appointment or operation, expected amount, and a screenshot of the finance screen.

Teams can organize professionals, operations, and administrative routines in one space. Invites, roles, and permissions help separate who provides care, who manages, and who monitors the operation.

Use only proper platform areas for documents and sensitive communication. Avoid sending clinical data through personal channels when a protected alternative exists. The professional remains responsible for confidentiality, records, and clinical conduct.

We use authentication, role-based access controls, specialized providers, and practices aligned with LGPD. Payment data is processed by a secure provider, and LuxMed does not sell personal data.

Send a request through the contact channel with the account email and the right you want to exercise. We may ask for additional information to confirm identity and protect your data before fulfilling the request.

Send an email with a clear subject, account email, patient or professional name, appointment date, operation involved, and screenshots when there is an error. More context usually helps us answer faster.

No. The platform helps you find professionals and organize care, but it does not replace emergency care. For urgency, emergency, severe pain, shortness of breath, significant bleeding, or immediate risk, seek emergency services.

Tell us what you tried to do, approximate time, browser, device, page URL, and screenshot. If the error involves payment or an upcoming appointment, highlight that in the subject for proper prioritization.